Refund
Policy
Ensuring a seamless experience with every purchase from our premium collections.
Overview
At Serenity Collection, we aim to provide products that meet quality and customer expectations across all categories including fashion, watches, jewelry, home decor, bags, and eyewear.
Eligibility for Refunds
Items are eligible for a refund if they are unused, in original condition, and returned with all original packaging.
Time Frame for Returns
Customers must request a return within 7 days of receiving the order. Any request submitted after this period may not be accepted.
Non Refundable Items
Hygiene or usage concerns apply. This includes worn clothing, used jewelry, adjusted watches, or customized items.
The Refund Process
Contact Support
To initiate a refund, contact our support team with order details and the reason for return.
Instructions
Once the request is approved, detailed instructions will be provided for returning the item.
Inspection
After inspection and approval, the item's condition is verified against our standards.
Final Process
The refund will be processed to the original payment method after successful inspection.
Shipping and Handling
Customers are responsible for return shipping costs unless the item is defective. Original shipping charges are non-refundable.
Damaged Items
Report issues within 48 hours with clear images. Once confirmed, a replacement or full refund will be provided.
Quality Assurance
Have questions about your specific order? Our support team is here to help.
Initiate Request